Help and Support

To become an Ignitis customer and receive natural gas at a favorable price, you must:

• have a built natural gas connection (the infrastructure is provided by AS "Gaso") ;
• conclude a natural gas trade contract with Ignitis. It is most convenient to do this on our self-service portal www.mans.ignitis.lv  

To start receiving natural gas from the 1st date of the next month, the contract with us must be concluded by the 15th date of the current month. We will handle all formalities and inform the distribution system operator AS "Gaso" about the supplier change.

In Latvia, the single distribution system operator AS "Gaso" is responsible for gas pipeline infrastructure and meter installation. First, you must contact AS "Gaso" on the Gaso customer portal www.mans.gaso.lv Once the physical connection is built, contact Ignitis to conclude a trade contract — without it, AS "Gaso" will not be able to turn on the gas supply and install the meter. Recommendation: Connection installation is a time-consuming process, so we invite you to start planning it in a timely manner.

To ensure the bill is accurate, meter readings must be submitted every month within a specific period: from the 27th date to the 1st working day of the next month.

You can submit readings on the GASO customer portal by going to the website https://mans.gaso.lv/ Proceed as follows: 

• Go to the GASO customer portal. 
• Log in. 
• In the "Submitting Readings" section, enter the current meter reading (only whole numbers without decimals).
• Press "Save". 

Take into account only the black numbers (cubic meters), red numbers (liters) do not need to be entered.

If you have registered your phone number in the GASO system, readings can also be sent via SMS to number 155. SMS format: RAD [space] Subscriber number [space] Reading (for example: RAD 000000 1234).

If readings are not received by the 1st working day of the month, the bill is prepared based on the forecast consumption calculated by AS "Gaso". If the forecast does not match the actual consumption, simply submit an accurate reading next month — the system will perform an automatic recalculation.

If the reading submission period (27th to the 1st date) is still active: you can correct the reading on the Gaso portal by entering it anew at www.mans.gaso.lv.

We send bills for natural gas consumed in the previous month by the 10th date. They will be available in your email, the Ignitis Latvija app, and the self-service portal mans.ignitis.lv.

Use the method most convenient for you for settlements: 

• In internet banking (Swedbank, SEB, Citadele, Luminor, etc.); 
• On the Ignitis self-service portal mans.ignitis.lv; 
• E-bill (for automatic payment in your internet banking).

A gas bill consists of 5 components: 

• Fee for gas (the price set by Ignitis, including storage and transmission capacity costs); 
• Fee for distribution services (AS "Gaso" tariff — fixed and variable part); 
• Transmission system service (AS "Conexus Baltic Grid"); 
• Excise tax (changes by purpose); 
• Taxes (VAT 21% applied to the total payment). 

The volume of consumption depends on the average calorific value under standard conditions.

Although at first glance it might seem like you are only paying for the kilowatt-hours (kWh) or cubic meters (m³) consumed, the final amount is actually made up of several important items. A natural gas bill consists of four main components:

1. Natural Gas Price (Supply)
This is the charge for the actual energy resource you have consumed in your home or business. This portion is determined by Ignitis based on the current market situation and your specific usage type (e.g., heating or cooking). This is the variable part of the bill—the less natural gas you consume, the lower this cost will be.

2. Transmission and Distribution System Services (Infrastructure)
To ensure natural gas safely and continuously reaches your gas stove or heating boiler, a complex network of pipelines must be maintained. These services are provided by the distribution and transmission system operators (Gaso and Conexus), while the tariffs are approved by the state regulator (SPRK - Public Utilities Commission).

This component typically consists of two parts:

• Fixed fee: A charge for maintaining the connection and network capacity. This must be paid every month, regardless of whether you actually consume any gas.
• Variable fee: A charge for the physical transportation and delivery of natural gas to your property, which fluctuates based on your actual consumption.

3. Excise Tax
A state-mandated tax applied to the use of natural gas. The tax rate varies depending on what the natural gas is used for. For example, natural gas used for residential heating is subject to a lower rate than gas used for space cooling or industrial technological processes.

4. Value Added Tax (VAT)
The final component which, in accordance with the legislation of the Republic of Latvia, is applied to all of the above-mentioned items (the gas price, system services, and excise tax). The standard VAT rate for natural gas supply in Latvia is 21%.