Help and Support

If you currently purchase natural gas from another Merchant, but want to conclude an agreement with SIA "Ignitis Latvija", please, fill in the application on our website, send an application for conclusion of an agreement to us at the e-mail [email protected], or call +371 20005095. After conclusion of the agreement, on the 15th of the month we will notify JSC "GASO" about the change of the Merchant; you do not have to do anything by yourself.

If you will conclude the agreement until the 15th of the month, the agreement will come into force as of the 1st of the following month. However, if you conclude the agreement from the 16th, the agreement will enter into force on the 1st of the month after the following month.

JSC "GASO" is a natural gas distribution system operator that ensures the supply of natural gas from the transmission system to customers. 

The total price of natural gas consists of five items:

1. The price of natural gas depends on the type of selected tariff - for which natural gas is purchased from a merchant;
2. JSC "GASO" fee for distribution services;
3. JSC "Conexus Baltic Grid" fee for transmission services;
4. Excise tax, determined and regulated by the state;
5. Value added tax (VAT) in the amount of 21%, determined and regulated by the state.

This offer will be attractive to those who want to plan costs and know how much they will have to pay for natural gas in the future. The fee is calculated according to the fixed rate specified in the agreement and does not depend on fluctuations in the market price.

This plan will be attractive to customers who are willing to take risks and obtain the best possible price for natural gas in the relevant market conditions. In this case, the price of natural gas consists of two components: a variable part, which depends on the price of natural gas on the Nord Pool exchange, and a small fixed component - the supplier’s profit.

The readings of natural gas meters should be submitted every month, starting from the 27th of the month until the first working day of the following month.

The readings of the natural gas meter can be submitted to the customer portal of JSC "GASO" mans.gaso.lv (insert a link, if possible) or by calling JSC “GASO” at the contact centre phone, 155.

The processing of meter readings is provided by the distribution system operator JSC "GASO". You can correct the meter readings by contacting JSC "GASO" by calling the contact centre phone number, 155, or writing to the Merchant SIA "Ignitis Latvija" at [email protected].

The distribution system operator JSC "GASO", based on your historical natural gas consumption, will determine the meter reading by calculation (forecast). When the current meter readings are submitted, the invoice is issued based on the actual consumption.

The invoice for the natural gas consumed during the previous month shall be drawn up until the 10th of the month (including), based on the customer consumption indicated by the distribution system operator JSC "GASO".

After receiving the invoice from SIA "Ignitis Latvija", you can pay for the delivered natural gas by wire transfer to the bank account indicated in the received invoice. When making a transfer, it is mandatory to indicate the invoice number for which the payment is made.

If the natural gas user has not concluded a trade agreement with any of the Merchants, or if the current Merchant of the customer has terminated the natural gas trade, the supply of natural gas to the customer will be ensured within the framework of the last guaranteed supply. Currently, the Merchant of the last guaranteed supply of natural gas is SIA "Enefit".

The price of natural gas consists of the average price of natural gas on the stock exchange, the mark-up set by the merchant, the distribution system service fee, the transmission system service fee, the excise tax, and the value added tax. The price of the last guaranteed supply of natural gas is different every month.

In case of a user change, please contact SIA "Ignitis Latvija" by writing to the e-mail address [email protected] or call the phone number +371 20005095.

In case of a change of load, please contact SIA "Ignitis Latvija" by writing to the e-mail address [email protected] or calling the phone number +371 20005095.