Accessibility Statement

Accessibility promotes positive interaction between individuals and the digital environment by enabling everyone to easily access and use digital content, regardless of their level of digital literacy, access to technology, or health condition.
Ignitis Latvija is committed to making its website and mobile application accessible in accordance with the applicable legal requirements, including the Law on the Accessibility of Goods and Services and Cabinet of Ministers Regulation No. 128 of 27 February 2024 “Requirements for the Accessibility of Goods and Services”. 
This Accessibility Statement applies to the website https://ignitis.lv/ and the mobile application “Ignitis Latvija”.

Accessibility Assessment

This accessibility statement has been prepared based on an accessibility audit conducted by an independent evaluator. At present, the Ignitis Latvija website and mobile application substantially comply with the accessibility requirements set out in Latvian and European Union regulations.
We are continuously working to improve the user experience so that our website and mobile app are accessible to the widest possible range of users. To access content that is currently unavailable, please contact us by emailing [email protected] or calling +371 24243636.

Instructions on using accessibility features

In certain cases, there may be accessibility limitations that could affect the perceptibility or usability of the content for various user groups. Below are some recommendations for accessing and using our website and app.

For communication and feedback

If you encounter any problems or accessibility issues on the website or in the mobile app, please contact the Ignitis Latvija Customer Service Centre by telephone at +371 24243636 or by email at [email protected].
Further information on the procedure for submitting complaints and the available dispute resolution mechanisms is available in the “Dispute Resolution” section of the website https://ignitis.lv/. 

This accessibility statement was prepared on January 30, 2026.

If any discrepancies arise between this English version of the Accessibility Assessment Notice and the Latvian version, the Latvian version shall prevail.