Dispute Resolution

In case of claims or objections, please contact the Ignitis Latvija customer service center in the way that is most convenient for you:

• by phone at +371 24243636
• by writing to the email address: [email protected]
• by submitting a written claim at the Ignitis Latvija premises at Gustava Zemgala gatvē 74A, Rīga, LV-1039

Ignitis Latvija shall examine claims submitted in writing or by email within 14 days from the day of their receipt and shall provide a response to the communication address indicated in the claim.

Out-of-court dispute resolution in matters of consumer rights protection: https://registri.ptac.gov.lv/registri/arpustiesas-pateretaju-stridu-risinataji

Out-of-court dispute resolution in matters of the electricity trade sector: https://www.sprk.gov.lv/content/regulatora-pienakumi-1

If the dispute cannot be resolved out of court, disputes and disagreements shall be submitted for examination to the court of the Republic of Latvia in accordance with the procedures specified in the regulatory acts.