Help and Support

If you currently purchase electricity from another Merchant, but want to conclude an agreement with SIA "Ignitis Latvija", please fill in the application on our website, send an application for conclusion of an agreement to us at e-mail [email protected], or call +371 20005095. After conclusion of the agreement, on the 9th of the month we will notify JSC "Sadales tīkls" about the change of the Merchant; you do not have to do anything by yourself.

If you will conclude the agreement until the 9th of the month, the agreement will come into force as of the 1st of the following month. However, if you conclude the agreement from the 16th, the agreement will enter into force on the 1st of the month after the following month.

JSC "Sadales tīkls" is an electricity distribution system operator that ensures the supply of electricity from the transmission system to customers. 

The total price of electricity consists of four items:

1. The price of electricity depends on the type of selected tariff - for what price electricity is purchased from a merchant;
2. JSC "Sadales tīkls" set fee for transmission and distribution services;
3. The Mandatory Procurement Component (OIK), determined and regulated by the state;
4. Value added tax (VAT) in the amount of 21%, determined and regulated by the state.

This offer will be attractive to those who want to plan costs and know how much they will have to pay for electricity in the future. The fee is calculated according to the fixed rate specified in the agreement and does not depend on fluctuations in the market price.

This plan will be attractive to customers who are willing to take risks and obtain the best possible price for electricity in the relevant market conditions. In this case, the price of electricity consists of two components: a variable part, which depends on the price of electricity on the Nord Pool exchange, and a small fixed component - the supplier’s profit.

The fixed price in the Finnish region is 85% fixed and 15% variable. The final price is calculated based on two factors - the fixed rate specified in the agreement and the transmission fee from Finland to Latvia. The transmission fee is determined by the difference between the price of the Finnish electricity exchange and the price of the Latvian electricity exchange. Over the last 4 years, this transmission fee averages 0.00314 cents per KWh per month.

The readings of electricity meters should be submitted every month, starting from the 27th of the month until the 3rd of the following month. If the Smart Meter is installed, the data shall be read automatically.

Electricity meter readings can be submitted by logging in to your company profile on the customer portal of JSC "Sadales tīkls", www.e-st.lv.

The processing of meter readings is provided by the distribution system operator JSC "GASO". The meter readings can be corrected by logging in to your company profile on the Sadales tīkls customer portal, www.e-st.lv, by contacting JSC "Sadales tīkls" via phone at +371 67726000, or by writing to the e-mail [email protected].

The distribution system operator JSC "Sadales tīkls" will perform the calculation based on your historical average electricity consumption. When the current meter readings are submitted, the invoice is issued based on the actual consumption.

The invoice for the electricity consumed during the previous month shall be drawn up until the 10th of the month (including), based on the customer consumption indicated by the distribution system operator JSC "Sadales tīkls".

If you have an agreement with SIA "Ignitis Latvija", after receiving the invoice you can pay for the supplied electricity by a wire transfer to the bank account indicated in the received invoice. When making a transfer, it is mandatory to indicate the invoice number for which the payment is made.

If the electricity user has not concluded a trade agreement with any of the Merchants, or if the current Merchant of the customer has terminated the electricity trade, the supply of electricity to the customer will be ensured within the framework of the last guaranteed supply. Currently, the trader of the last guaranteed supply of electricity is JSC “Latvenergo”.

The price of electricity consists of the average price of electricity on the stock exchange, the mark-up set by the merchant, the distribution system service fee, the transmission system service fee, mandatory procurement components, and the value added tax. The price of the last guaranteed supply of electricity is different every month.

In case of a user change, we recommend that you use the JSC "Sadales tīkls" customer portal, www.e-st.lv, where you can fill in an application by opening your company profile and selecting the relevant service.

In case of a change of load, we recommend that you use the JSC "Sadales tīkls" customer portal, www.e-st.lv, where you can fill in an application by opening your company profile and selecting the relevant service. First, please contact JSC "Sadales tīkls" to find out the most suitable load for you.